FAQ/Terms

Overview

I want you to be over the moon with your chosen artwork. If you have any questions please contact me in advance at [email protected] 

I endeavour to upload exact images of all the pieces and describe each artwork as accurately as possible but some devices do have different colour settings and these may vary slightly when shown on a different browser. These variations cannot be helped and as such is not a valid reason for returning the artwork.

Shipping 

There are no additional costs for standard shipping. Your chosen piece will arrive cocooned in bubble wrap and packed within a sturdy cardboard container, carefully protected for the journey.

Unfortunately, accidents do happen and if the contents are damaged, please take photos of the packaging and artwork for reference and email me as soon as possible.
Your precious cargo will be sent by Courier or Australia Post; If your painting arrives by Australia Post you will need to take the damaged item and all packaging into your local Australia Post Office and lodge a damage parcel claim directly with them. If by Courier, please get in touch as soon as possible.

Returns

I’m sorry but Artwork cannot be refunded or exchanged due to change of mind. However, if a painting is not as you expect, you have 7 days to contact me by email and request a refund. To be eligible for a return, your item must be in the same condition as you received it. It must also be in the original packaging. You will be responsible for the return shipping costs.

Payment Plans

If you would like to purchase an original painting over $1000 you are welcome to purchase in stages. A 50% deposit is payable to hold your painting. The balance can be paid the following month, or in two monthly payments of 25% each. Once the balance has been paid in full the painting will be shipped. Please contact me if this would suit, there are no additional costs for this arrangement.

Privacy

We collect information about you during the checkout process on our store.

What We Collect And Store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.